Since there were so many unmarked utility lines and some other unforseen factors when Nelco replaced my sewer line, it ended up costing them a lot more to do the job than their initial bid specified. My insurance company said that since that was the case, they could just submit a supplemental invoice in order to get paid for the additional costs. Well, I faxed the invoice to them more than a month ago, and the woman at MetLife who’s been in charge of the claim has been very evasive about it. I’ve called and left several voicemail messages, and she’s only gotten back to me once so far. That was last Monday, and she said that they were still working on the claim and that it should be completed “soon.” I called her again today, of course getting her voicemail again, and left a very impatient-sounding message, and I haven’t heard back from her yet. I don’t actually expect to hear from her again, so if by tomorrow at around noon I haven’t heard back from her, I’m going to try to get ahold of her boss or somebody else in a position to answer my questions.
This is feeling eerily similar to when Price Shitty‘s insurance company said they’d pay for the damages caused by the sewer backup, but then just stalled for a very long time before eventually denying the claim. This time, we actually have the money to pay the remaining balance, but only because MetLife has already paid for the bulk of it. I’m not quite to the point where I’m willing to do that, but I’m at least prepared to pay for it out my own pocket if need be. I’ll certainly be pretty agressive towards MetLife, however, if it’s my money that I’m after them for.